Returns & Exchanges
Returns &
exchanges.
A 30-day satisfaction guarantee and a 3-year warranty on the hardware. Here's how both work.
We strive to make sure every product fully meets your expectations. Not in love with it? You have 30 days to exchange it or return it for a refund of the product price.
Three steps.
No hoops.
The fastest way to start a return or exchange is right inside your Epic account, within 30 days of purchase. Here's the whole process, start to refund.
Start in your account
Sign in at account.epicwaterfilters.com with your email (we'll send you a one-time login code, no password needed). Open your order and choose Request return.
You can track the status of your return from the same place, start to finish.
Mail it back
Attn: Returns (Order number)
2209 S Dock Street
Palmetto, FL, 34221
Return shipping is the responsibility of the customer.
Get your refund
Refunds cover the purchase price of the product and are processed inside of 30 days from when it arrives back at our warehouse.
Original shipping charges paid at checkout are non-refundable.
No account handy, or bought somewhere else? Email your order number, where you purchased from, and proof of purchase to our team
support@epicwaterfilters.com ›Short. Fair.
In plain English.
Every Epic product is backed by a 100% Satisfaction Guarantee for the first 30 days after purchase. If it doesn't meet your expectations, exchange it or return it for a refund.
Clean Water Club members get an extended 60-day return window on every order.
Unless the law requires otherwise, refunds cover the purchase price of the product only. Shipping fees are non-refundable, and the original shipping charges paid at checkout will not be refunded.
Proof of purchase is required for any refund.
Returns are accepted for purchases made at epicwaterfilters.com. Orders placed on Amazon or through any other retail channel should be returned through the channel where they were purchased.
Used filters are not eligible for return.
If there is evidence a product was improperly used, it is not eligible for refund or exchange.
Return shipping is the responsibility of the customer.
The fastest way to start and track a return is from your Epic account. You can also email support@epicwaterfilters.com.
Bought it, then
it went on sale?
Products discounted at epicwaterfilters.com within 7 days of your purchase are eligible for a price adjustment
Email us the order details ›Three years,
plainly stated.
Every order is inspected for defects before it ships, which makes defects incredibly rare. If you believe your product is defective, email support@epicwaterfilters.com. If we determine the issue is due to faulty workmanship or materials, we will repair or replace it. Repair or replacement is your sole and exclusive remedy under this warranty.
What's covered
Defects in workmanship or materials on Epic hardware: pitchers, dispensers, bottles, filter housings, and under-sink systems, for three years from the date of purchase.
Filters and replacement cartridges are consumables and are not covered by this warranty.
What's not covered
Normal wear and tear, accidents, abrasion, exposure to extreme temperatures, solvents, or acids, and damage caused by tampering or misuse.
Damage from improper or unconventional use, or from failure to follow setup instructions, voids this warranty. That includes tightening or loosening pre-tightened fittings. If your product is damaged through misuse, contact us about replacement parts.
Performance changes
Filtration speed, taste, and filter lifespan depend on the quality and mineral content of your source water, which affects the performance, taste profile, and lifespan of effective and functional filters. These are not guaranteed or covered under warranty.
Where you bought it matters
Only products purchased from epicwaterfilters.com or our official Amazon store are eligible for warranty consideration. Purchases through any other third party fall outside the scope of this warranty.
Your cooperation
To evaluate a claim, we may ask you to return the product for further testing by our technical team, or to send photographs of the product or packaging and other relevant documentation. If you do not reasonably cooperate, we may not be able to honor the claim.
The legal part
Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year from the date of purchase or to the shortest period allowed by applicable law.
Epic Water Filters is not responsible for incidental, consequential, direct, or indirect damages beyond the value of the product, including water damage or leak damage related to an alleged product defect. Some states do not allow these exclusions or limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. To learn your rights, consult your local or state consumer affairs office or your state's Attorney General.
To begin the warranty process, email support@epicwaterfilters.com.
Before it ships,
and after.
Clean Water Club members get free US shipping and a 60-day return window
About the club ›Hey, we love to shop online too, so we completely understand the desire to receive your order as quickly as possible. We make every effort to get your goods to you as quickly as we can. Here's each step of our shipping process.
Order processing
Orders are typically processed and shipped within 3-5 days of receiving them. Prior to placing your order, please double-check the shipping address, as we are unable to modify it once the order is placed.
We cannot always promise that an order will leave within 3-5 days. This depends on where our inventory is located among a few other factors.
Shipping time
Your order will normally take around 7-10 days to arrive given there are no postal delays.
We have seen shipping delays and sometimes an order will take 10-15 business days to arrive. We apologize for any delays. Once an order leaves our warehouse we don't have control over how long it takes to get to you.
Tracking information
As soon as your order ships, you will receive an automated email with tracking information. Note that if an order contains more than one item, we may ship items individually depending on the size of each item. We will send you tracking for each item in the shipment if we do this.
Mail carriers
We typically use USPS and Amazon to fulfill orders in the US. We aren't always able to accommodate customers if you request a specific mail carrier.
Amazon fulfillment
Sometimes we use Amazon to fulfill items. Once we push an order to Amazon and it's been packed, it can take a few days before it ships out depending on where you are located. As soon as your package ships, we will send you an automated email with your tracking info!
Weekend orders
Orders placed on Fridays after 3:00pm MST will ship out the following week. We like to get outside and enjoy time with our families and friends.
Outside the US?
For international orders, please visit our regional stores. For international customers, return shipping is the responsibility of the customer.
Still have
questions?
Email our Support Team and we'll get back with you pronto. We're happy to walk through a return, a price adjustment, or a warranty claim.
Email supportOr use the contact page ›