Smart Shield | Sediment Filter Kit
We have been having troubles with our filters. Instead of them lasting the duration they should, it seems every 30ish days they get very slow. We emailed customer support about it and they were so kind in their response and the first time refunded us and sent us another filter for free. Then when we had the issue happen again they asked where I lived. I said San Francisco and they sent us an additional product that they thought would help to further filter the water, so that the filters last longer. Overall I was very impressed with the kindness in the responses to my concerns, the generosity in sending us additional products at no charge, and the overall desire that it felt to ensure we are happy customers. Keep up the great customer service!
I live in an area with old street pipes, some containing lead. Installed this filter when I moved and had the water tested. Results: No lead detected. Filter is working great and love that it was certified by a reputable independent lab.
We purchased the sediment filter as NYC does not remove sediments from its tab water. This caused all our water filters to fail very quickly (within a couple of weeks). With this sediment pre filter the water purifiers filter the water effectively and do not clog up.
Great filter and very easy to install
I ordered the Smart Shield and Smart Shield Sediment filters for my kitchen sink, and the difference in the drinkability of our water is nothing short of amazing! Very happy with the filters, delivery was fast, and installation was no problem (probably took 15-20 minutes from start to finish). Glad I signed up for the annual plan and am looking forward to years of clean, good-tasting water!