Replacement Glass Bottle (Broken Bottle Policy)
THE ESCAPE GLASS BROKEN BOTTLE POLICY:
Bummer, you broke you bottle!!! While our Epic Escape Glass Bottle is durable and designed with protective features, we do not claim our product to be unbreakable (no glass bottle is). We understand accidents happen, so we offer a replacement glass bottle for $19.95 in the event that the filter, straw & cap are salvageable after breakage. Just pick your color and add it to the cart and we will ship it out to you. This policy is only available for USA based customers.
We hope that you are completely satisfied with your Epic Water Filter products. If for some reason you are not satisfied with your order, you can return your order for a full product-refund, shipping charges will not be refunded. We cannot accept returns for any Glass Bottle orders that are past 48 hours of delivery and are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear & tear are not considered defective and are not eligible for refund.